- Minimum 2 years of customer service experience (service coordination, call center, administrative support, or similar).
- Strong phone presence with the confidence to pick up the phone and solve problems.
- Excellent attention to detail, especially when working with billing and service documentation.
- Strong critical thinking and problem-solving skills.
- Ability to manage multiple tickets at once and prioritize urgent situations.
- Tech-savvy with the ability to learn product knowledge and new software tools quickly.
- Comfortable using platforms such as HubSpot, Zoom, and email; experience with P21 is a plus but not required.
- Positive attitude, team-oriented, and a "figure it out" mindset.
- Reliable, organized, and able to work independently in a remote environment.
Work Environment
This position is a remote position; however, candidates will only be considered who reside in a commutable distance to one of our office locations in Southern California (Santa Clarita, Chatsworth, Orange County, San Diego), Franklin, TN, or Atlanta, Ga. The pay range for this position is $50,000 - $55,000 a year.
Regency Supply is a lighting and electrical distributor headquartered in Chatsworth with locations throughout California and the southeast. Regency has a dynamic environment and offers a full range of benefits, including medical, dental, vision, EAP, 401(k), paid holidays, birthday time off, vacation & sick time.
Regency Supply is an Equal Opportunity Employer. Opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, military and veteran status, and any other characteristic protected by applicable law.
