, a fast-growing pickleball paddle company, is looking for a Customer Experience Representative (Fully Remote)!
Culture fit matters a lot to us. This role is often the first human interaction someone has with CRBN, so we’re very intentional about who we bring onto the team. We’ve outlined who we are, who we’re looking for, and how to apply below. If this sounds like you, please follow the application instructions at the end. Applications submitted outside of our form will not be reviewed.
Who We Are:
CRBN Pickleball is built around performance and innovation.
Our founder, Garrett Gosselin, is a longtime high-level pickleball player. After years of playing and testing nearly every paddle on the market, he couldn’t find one that delivered what he was looking for. So he designed his own.
What started as a personal solution became the CRBN1 paddle in mid-2021. Garrett began using it in tournaments and at his local club, and the more he won the more players kept asking where they could get one. That was his “aha moment” and CRBN Pickleball was born.
That same obsession with improvement still drives everything we do today. We’re a small, family-owned company with a startup mindset, made up of people who love pickleball, care deeply about product quality, and believe taking care of our customers is just as important as building great paddles.
Here’s CRBN Story in video format: https://youtu.be/O7nSm_PKJ1w.
:
- One of the fastest growing pickleball paddle brands. In 2024, ranked 5th Fastest Growing Private Company in Los Angeles by the LA Business Journal.
- Our CRBN Pro Team excels in PPA, APP, and MLP tournaments nationwide. Athletes using our products have won gold in all of those major pro tournaments and others across the globe.
- Our paddles have been featured in most of the major pickleball publications and many non-pickleball ones as well. Examples include: The New York Times, The Pickleball Studio, CBS, The Dink, Business Insider, The Kitchen, InPickleball, etc.
- We sell our paddles directly on our website and through the major online retailers like: Pickleball Central, JustPaddles, Scheels, DICK’S Sporting Goods, and many more.
- Here’s a video of NBA All-Star, Kevin Durant, using our paddle. No, we didn’t pay him to use it!
Who We Need:
We’re looking for a highly motivated, tech-savvy team member who takes pride in delivering an excellent customer experience.
This position is the first point of contact for new and current customers, which means in many ways you’ll be the voice of our business!
A growth mindset is non-negotiable. This position requires multi-tasking and the ability to perform multiple different functions as needed. As an online business, everything we do here revolves around computers and technology, so it’s important that you know your way around ticketing systems and project management tools and are eager to learn new apps.
We have very passionate customers, which means some days they want to tell you a 45-minute story about how much they love pickleball, and some days they expect you to have the weight and measurements for all our products handy. It’s important that you look forward to talking to people about pickleball and be able to roll with the punches if things get difficult. Customer connection and retention is everything!
Primary Responsibilities include:
- Answering customer questions via phone, email, and live chat
- Processing phone orders, returns, warranty claims, and exchanges
- Engaging with customers on Discord and social media to answer questions and solve problems
- Tracking returns, customer complaints, and other important customer metrics.
Day-to-day responsibilities will vary, but most of your time will be spent interacting directly with customers. If you’re interested in eCommerce, this role offers meaningful exposure and hands-on learning. Prior experience in online customer service or the pickleball or sports industry is helpful but not required.
We will train you on anything you need to know, but familiarity with any of the following softwares is a plus:
- Shopify
- ClickUp
- Reamaze
- Slack
- Aircall
- Discord
Location: This is a fully remote role. We accept applications globally.
Position Specifics:
- Full-time, 36-40 hours per week
- Schedule determined collaboratively based on coverage needs
- U.S. pay range: $13 to $20 per hour, depending on location and experience
- We’ll pay you in CRBN pickleball paddles and gear (and obviously in real money too!)
- Stipend for your home office setup
- Support for local pickleball club dues
- For U.S. employees: paid vacation, sick time, health insurance, and 401(k)
- For international employees: benefits vary by location and will be discussed during the process
How to Apply
If this sounds like a great fit, please complete the application form at the link below. We only review applications submitted through this form.
APPLY HERE: https://crbnpickleball.com/CSR
Job Type: Full-time
Pay: $13.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
- Work from home
Work Location: Remote
