Scheduling & Administrative Coordinator
Job Overview
This role is for a scheduling and administrative professional who wants their work to ripple further, contributing to systems, coordination, and access that ensure every service runs smoothly and every message is delivered with ease.
Our Scheduling & Administrative Coordinator position focuses on coordinating accessibility services, supporting internal operations, and keeping people, schedules, and processes aligned. It is designed for someone who enjoys problem-solving, takes ownership of outcomes, and is excited to grow long-term with a small but mighty team.
MT & Associates (MT&A) is a woman-owned sign language and accessibility solutions firm building an A+ team of dynamic and detail-oriented professionals. We serve the Deaf community and our Partners by ensuring every message is heard and understood and delivered with ease and excellence.
Why We Love Working at MT&A
- We take ownership, follow through, and support each other as a small, high-performing team
- We care about the details because our work impacts real people
- We value initiative, problem-solving, and staying calm when things change
- Ideas matter and lead to real improvements
- We offer competitive pay, health insurance, and paid time off
Position Summary
This role is ideal for a scheduling and administrative professional who enjoys being both client-facing and deeply involved in operations. You will manage scheduling logistics, communicate regularly with clients and service providers, support recruiting and internal initiatives, and help build, document, and improve systems that keep the business running smoothly.
Apply if you thrive on variety, take pride in strong organization and professionalism, enjoy problem-solving and process improvement, and are excited to grow long-term while helping deliver consistent, high-quality access and service every day.
Key Responsibilities
1. Scheduling & Accessibility Services
- Gather service details from customers and coordinate interpreting/captioning requests
- Schedule services with contractors and providers via phone, email, text, and scheduling platforms
- Ensure projects are delivered on time, within scope, and with high quality
- Support customer satisfaction and retention efforts
- Participate in on-call scheduling support
- Provide interpreting services as needed (remote, onsite, or post-production)
2. Contractor Recruitment & Retention
- Recruit interpreters, captioners, and other accessibility providers
- Conduct contractor interviews and onboarding
- Build strong relationships to support long-term retention/satisfaction
3. Administrative & Team Support
- Assist with pickup and drop of mail/equipment shipments
- Assist with website updates, newsletters, and recruiting/marketing materials
- Develop and maintain Standard Operating Procedures (SOPs) and specification sheets
- Provide general administrative support and other duties as assigned
4. Interpreting & Creative Projects
- Support captioning and audio description projects (training provided)
- Workshops, presentations, and special creative initiatives for interpreter and Deaf development
Qualifications
- Bachelor’s degree (preferred)
- Experience in accessibility or interpreter scheduling (preferred)
- Strong skills in Microsoft Office and project management
- Remote work environment, required to report in person periodically
- Located in St. Louis Metro Area (required)
- Possess active security clearance, experience in marketing and recruiting is a plus
- Confident participating in video calls with your camera on
Personal Attributes/Values
- Takes full ownership of work from start to finish and follows through every time
- Detail-oriented and committed to accuracy, quality, and compliance
- Proactive and self-directed, taking initiative without waiting to be asked
- Calm, adaptable problem-solver who brings solutions and good judgment
- Professional, reliable, and respectful of the impact their work has on others
Equipment You’ll Need:
- Reliable cell phone and high-speed internet
- A private home office
Fully Remote | Located in St. Louis Metro Area (preferred, not required)
Salary: $47,000 - $53,000 per year
Ready to Apply?
If you read this and said HECK YES - don’t wait! Apply now and let’s make communication more human, together.
NOTE: If you're selected for the first round of interviews, you will be contacted to submit a video answering preliminary questions. Email communications will be sent via Career Plug.
This is a remote position.
