About PSI:
Postpartum Support International (PSI) is a 501c3 not-for-profit organization working to promote awareness, prevention and treatment of mental health issues related to childbearing. PSI supports families, provides expert trainings to providers, and creates a bridge between families and informed resources.
PSI board and staff are a team of dedicated and passionate individuals who are committed to alleviating distress and improving outcomes for expectant and new parents.
About you and the position:
Do you enjoy both spreadsheets and people? Are you detail oriented with a kind heart? Brave about learning new databases/systems, while cautious about accuracy? We’d love to hear from you.
This is a behind-the-scenes position, great for someone who is in it for the long-term, appreciates remote work, and supports the organization’s mission.
The Department Operations Assistant will help in a wide range of tasks, primarily with the database/CRM, project management platform, email correspondence, and other online tools. The position supports multiple program areas. Will have contact with staff, volunteers, members, and vendors.
The successful candidate will:
- Have capacity for tracking many small details that add up to an important whole.
- Be able to receive direction and feedback, follow protocols, handle a changing work environment, and be flexible around tasks and responsibilities.
- Be aligned with the organization's commitment to diversity, equity, inclusion, and belonging.
- Work in close collaboration as well as independently, with timely and respectful communication (internal and external).
Compensation and benefits: Starting salary $28.00 per hour. Benefits include medical/dental insurance; retirement plan matching contribution; paid time off including health/mental health leave, parental leave, holidays, and vacation.
Job Type/Hours/Travel/Requirements:
Part time; 30 hours per week. W-2 position.
Some evening and weekend work is required. Work schedule is somewhat flexible; person hired is to submit a basic schedule that has at least three hours between 9am and 3pm PT four weekdays each week to be predictably reachable by team members. Regular check-ins with supervisor (at least weekly), team members (weekly and as needed), and monthly all-staff meetings. Travel to other cities is optional.
Requires ability to lift 35lb boxes for shipping and storing. Does require ability to be at a computer/online, and a reliable/strong internet connection. Must be a U.S. resident.
Team/Staff:
Part of Membership/CRM/Professional Outreach team (this will bring the current team to 5 people). Reports to Membership/CRM/Professional Outreach Director, and will work most closely with Professional Outreach Associate and CRM/Operations Associate.
Qualifications:
The ideal candidate will have solid skills in:
- Tracking recurring and scheduled tasks
- Learning new software
- Spreadsheets, including use of some formulas
- Databases: constituent relationship management (CRM) and/or learning management system (LMS) or similar platform
- Customer service
- Respectful communication (such as with members/donors, staff, volunteers, vendors)
- Proofreading
- Striving for equity in daily work
- Handling multiple priorities
- Taking care with confidential data and online safety/privacy
- Tracking expenses
- Problem solving and troubleshooting
- Google workspace
Also let us know if you have experience in these (not-required) areas: Neon CRM, HTML, Monday project management tool, second language (especially Spanish), bookkeeping, health/mental health fields.
Key functions and responsibilities:
This is a new position, and our organization is growing, so the responsibilities will evolve over time. Starting responsibilities include:
- Assist in updating tracking tool (Monday) with conference details including tabler shifts and shipment tracking
- Alternate with program lead to be evening/weekend point-of-contact for tablers/volunteers and to give them reminders and assistance (remotely)
- Download leads lists after conferences; reformat and prepare data for importing into CRM
- Arrange storage and shipping for display kits (shared responsibility)
- Customer service (email, text, and voice calls)
- CRM roles: update data such as volunteer status and contact information; dedupe/merge records; update report criteria
- Recurring routines for checking/correcting contact info errors and gaps
- Set up and update survey forms & automations
- Reach out to constituents with deferred/pending/failed payments
- Contribute toward the organization’s ongoing improvement in diversity/equity/inclusion/belonging (DEIB)
- Learn about the CRM and office processes, and about PSI, to develop support capacity
- Optional: Occasionally represent PSI at our exhibitor booths at conferences
- Assist with other tasks as needed
Application information/process
To be complete, an application is to include a cover letter, resume, and responses to the application questions. We will invite the top candidates to do an initial screening (remotely) with the department supervisor, consisting of some interview questions and a brief spreadsheet exercise to demonstrate your data entry and communication skills (not a speed test). There will likely be one follow-up interview (also remote).
Because of who should be centered in our work, we encourage to apply: BIPOC and/or LGBTQ+ individuals, people with disabilities, from economically disadvantaged backgrounds, and members of other groups who have faced disproportionately high barriers to accessing mental health services.
Please let us know what accommodations you might need.
Postpartum Support International is an equal opportunity employer. We will not discriminate and will take measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, socio-economic status, caste, disability, veteran's status, sexual orientation, gender identity or gender expression.
Job Type: Part-time
Pay: From $28.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Application Question(s):
- Are you a member of Postpartum Support International?
- Have you worked or volunteered for a non-profit organization before? In what capacity?
Education:
Experience:
- Microsoft Excel and/or Google Sheets: 2 years (Required)
- database (such as a CRM) use: 1 year (Required)
- CRM reports: 1 year (Preferred)
- Neon CRM: 1 year (Preferred)
- health or mental health workplace: 1 year (Preferred)
- records management: 1 year (Required)
Language:
- English (Required)
- Spanish (Preferred)
Work Location: Remote
