207413
Requirements At least 1 year of experience
Software/platforms required Zendesk
Proficiency in Zendesk for ticket management and Shopify for order management is essential, alongside strong problemsolving, communication, and multitasking skills. The ideal candidate should be detailoriented, adaptable to a fastpaced environment, and capable of collaborating with international teams to deliver seamless support.
Expert in handling presales and postsales inquiries, ensuring customer satisfaction, and resolving issues like shipping delays, product defects, and refunds
Important Familiar with mechanical keyboards, replacement key caps, and mouse.
Responsibilities Customer Support Manage pre and postsales inquiries, resolve issues promptly, and provide accurate information.
Ticketing & Order Tracking Use Zendesk to track and resolve support tickets, and monitor Shopify orders for shipment updates, tracking, and delivery status.
Issue Resolution Address product defects, process returns, replacements, or refunds, and keep customers informed throughout.
Data & Compliance Handle customer data deletion requests, ensuring privacy compliance and data integrity.
Product & Shipping Support Offer product recommendations, assist with customs and shipping issues, and provide local distribution updates.
Documentation & Collaboration Maintain detailed records of customer interactions and work closely with internal teams to ensure swift issue resolution and customer satisfaction.
If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!
Who We Are LTVplus – Your Global Remote Team At LTVplus, we’re all about delivering WOWworthy customer experiences for brands worldwide. We’re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
When you join LTVplus Your Mission will be to
- Handle customer inquiries across email, chat, and social media like a pro. Be the voice of the brand, providing personalized and top
- notch support.
- Collaborate with our awesome team to boost customer satisfaction and share insights.
- Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
- Adapt to different client needs – because every day is a new adventure!
️
Tech Checklist – Gotta Have It! A reliable computer (preferably younger than 3 years) and a stable high
- speed internet connection.
- Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
- A quiet, cozy workspace to handle calls and chats like a pro.
