Client Services & Administrative Coordinator (Fully Remote, Part-Time)
Work with Willow has partnered with a client that is seeking a reliable, highly organized Client Services & Administrative Coordinator to support administrative and client-facing operations across two growing mental health and coaching organizations.
This role combines client communication, scheduling, and intake coordination with behind-the-scenes administrative support. Ideal for someone who is detail-oriented, proactive, and comfortable speaking with clients in a professional, supportive manner.
Key Responsibilities
Serve as first point of contact for prospective clients (phone/email)
Explain services, pricing, and onboarding process clearly
Schedule appointments and follow up with inquiries
Send and manage onboarding documentation
Maintain organized client tracking systems (Google Sheets/Excel)
Support administrative workflows, records processing, and EHR documentation
Assist with internal operations and special projects
Qualifications
6+ months administrative experience in healthcare, mental health, or wellness
Experience with EHR/EMR systems
Familiarity with HIPAA and handling confidential information
Strong communication, organization, and attention to detail
Proficiency with Google Workspace (Docs, Sheets, Drive)
Comfortable working independently in a remote environment
Schedule & Location
Part-time (20–28 hours per week to start)
Monday–Thursday, standard business hours
Fully remote (U.S.-based candidates only)
Compensation
Benefits
401(k) with company match
Paid sick time, vacation, and holidays
Eligibility for medical, dental, and vision benefits at 30+ hours
Growth Opportunity
This role offers the potential for expanded responsibilities, increased hours (including full-time), and career growth as the organization continues to expand.
