Travel Customer Service Representative (Remote)

The Claros Travel • Part-time • Los Angeles, CA, US • 1d ago

The Claros Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from the initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
Assist clients with luxury and leisure travel bookings, including changes, cancellations, and special requests
Provide accurate and timely information regarding destinations, travel requirements, and agency policies
Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction
Proactively follow up with clients before and after their trips to ensure a positive travel experience
Address client questions or concerns with empathy, professionalism, and a solutions-focused approach
Maintain accurate records and update internal systems and booking platforms as required

Qualifications amp; Skills

Excellent verbal and written communication skills
Previous customer service experience (travel, hospitality, or service-related experience preferred)
Strong organizational skills and attention to detail
Comfortable using technology, booking systems, and digital communication tools
Reliable, proactive, and able to manage multiple client requests efficiently
Genuine interest in travel and helping clients plan memorable experiences

What We Offer