Who We Are
Carnegie provides innovative, high-performance product solutions to the architecture and design community. We embrace collaboration with like-minded creative partners and demonstrate that great design can thrive without negatively impacting the planet. For 75 years, Carnegie has been committed to being forever PVC-free, developing the first plant-based textile, Xorel™. Carnegie continues to be recognized as the industry’s first textile company in our market to be a certified B Corp.
The Opportunity
The Carnegie Client Experience Team is seeking a talented and motivated Order Entry Specialist with prior, demonstrated success in customer service and order processing within the textiles industry. This role is ideal for someone who has foundational experience in the field and is ready to expand their skillset in a fast-paced, collaborative, and mission-driven environment.
As a Carnegie Order Specialist, you are responsible for processing orders from various sources: web, phone, & email. Specialists will be able to communicate well to both internal and external clients about available products and status of any order..
Client Order Processing
- Accurately process and complete international and domestic reserves and orders
- International reserves and orders
- Domestic reserves and orders
- Sample orders (Carnegie and Kirei)
Service Inbox(s) Management
- Assist with the management of Service, Samples, International, and Personal inbox
- Provide timely responses to customer needs, inquiries, and concerns
- Assist with phone, email or web-based concerns and questions. Connect to appropriate party.
Required Qualifications
- Highly proficient with Microsoft Office and Google Workspace tools
- Salesforce or CRM systems knowledge
- Excellent customer service skills
- Attention to detail
- Excellent written and verbal communication skills
- Friendly, energetic, self-motivated team player
- Active organizational and listening skills
- Punctual, proactive, and hardworking
- Highly organized with exceptional time management skills
- Positive, self-starting attitude with a willingness to learn and grow
- Ability to manage multiple tasks and meet deadlines in a dynamic team environment
- Valid U.S. work permit required
Preferred Qualifications
- Experience working with in the Textile Industry
- Experience working with sustainable materials
Job Details
- Full-Time, Monday to Friday
- Available to support service hours of 8-5 PST
Total Reward Benefits
This role is eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement match plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; commuter benefits; and other company benefits.
At Carnegie, we are committed to creating an inclusive environment for all employees. We welcome individuals from diverse backgrounds, abilities, and perspectives to apply to our open positions.
Job Type: Full-time
Pay: $45,000.00 - $47,000.00 per year
Benefits:
- 401(k)
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health savings account
- Professional development assistance
- Tuition reimbursement
Experience:
- Order entry: 2 years (Required)
Work Location: Remote
