Bilingual Call Center Member Agent
100% Remote | Direct Hire | Full-Time | Benefits
Position Overview
We are looking for a Bilingual Spanish/English Call Center Member Agent to join our customer service team. This role will support members by answering questions, providing information regarding eligibility and benefits, and helping resolve service-related concerns.
This is a 100% remote, direct-hire position offering a stable long-term opportunity with company benefits.
Responsibilities
- Handle inbound calls from members and provide professional, accurate assistance.
- Answer questions related to eligibility, benefits, coverage, and services.
- Research member inquiries and resolve issues or escalate them when appropriate.
- Document calls, actions, and resolutions accurately in CRM/ticketing systems.
- Conduct outbound calls when follow-up is required.
- Work with internal teams and management to address member concerns.
- Follow company procedures, service standards, and quality expectations.
- Maintain productivity and professionalism while working independently from home.
Qualifications
- Fluent in Spanish and English — verbal and written.
- Minimum 6 months of customer service, call center, or telephone-based experience; more experience preferred.
- Strong communication, listening, and problem-solving skills.
- Comfortable working with CRM, help desk, and other computer-based systems.
- Proficient with Microsoft Word, Teams, Outlook, and internet browsers.
- Strong attention to detail and accurate documentation skills.
- Ability to work independently, manage priorities, and follow established procedures.
- Reliable and comfortable working in a fully remote environment.
Why This Opportunity?
- 100% Work From Home
- Direct Hire — Not Contract
- Full-Time Employment
- Benefits Eligible
- Long-term career opportunity
- Bilingual Spanish/English environment
